Tough Questions That You Won’t Find in the Brochure
If you’re in the market for assisted living housing you’ve seen your fair share of glossy promotional materials. And, while it’s nice to find a well landscaped facility with new carpet, it’s more important to fully understand a facility’s policies and practices. When you’re at a facility make sure to ask some deeper questions such as the following.
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1. What services are not covered or available at the facility? What types of care are you licensed to provide?
2. What are the staff’s qualifications and training?
3. Under what circumstance will costs change? How much have costs changed since you opened?
4. What type of assistance is available for the administration of medications?
5. How do you assess the needs of residents over time?
6. What are the criteria for discharging residents if their health changes? Are your criteria more stringent than state guidelines?
7. Does your staff provide recurring care needs 24/7? Some facilities’ overnight staff is only available to deal with emergencies.
8. What is the current occupancy rate of the facility? You want a facility to be about 75 percent full. Any less than that, and the facility may have to start cutting services to keep costs down. Much higher than that, and the facility will feel free to raise price. You want a faciliity that values you as a customers, but isn’t desperate.
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